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Test winner Swiss web hoster: ORC Webhosting GmbH

ORC Webhosting GmbH is a leading Swiss web hosting provider with the best web hosting support in Switzerland. Test Winner Swiss Webhoster

Best support in Switzerland

In cmm360, Swiss hotlines are put through their paces, or rather tested for service level and competence. In keeping with the theme of this issue, in our Part 35 we have tested the Service from Swiss web hosting provider tested.

The new company website is elaborately designed, the private blog is supposed to go online or important e-mails have to be sent or received. And then the super disaster! Something doesn't work because you probably overlooked a little thing, didn't make an update or didn't activate a spam filter.

Most of the time, this happens at inopportune times, on weekends or in the evenings. Who can you ask? Who can help you quickly and easily, so that the dream of your own web presence and online communication does not burst?

Lucky all those who know in such a situation a hosting partner at their side, who is expeditious, competent and almost around the clock with advice and action to the side, like our Test winner ORC Webhosting.

The results

Fast response times and the competence of the employees characterize the service of web hosting providers across the board. On the other hand, there are clear differences in the friendliness of the employees, as well as in their orientation towards the conclusion of the contract and their farewells.

Very high friendliness of the employees, quick recognition of needs and hidden concerns, solution orientation and a customer-oriented as well as active conduct of discussions clearly stand out from the average.

However, the following three services from web hosting providers stood out in an above-average positive way: ORC Webhosting, Hostfactory and ServerTown are the top three service champions among web hosting providers.

"Our focus in customer service is primarily on personal, person-to-person contact."

Silvio Mazenauer

Test winner Swiss web hoster: ORC Webhosting

"We would like to thank and are particularly pleased to emerge as the test winner in the hotline test in cmm360. This means that our efforts to put customer service first are bearing fruit. Our concern is not only selling reliable hosting and server solutions at a fair price-performance ratio, but above all customer satisfaction in the area of service and support. That's why our customers can reach us at any time not only via e-mail, but also by phone in urgent cases.

At ORC Webhosting there are no machines or automated systems at the end of the support hotline, but always real people. Individually and pragmatically we respond to the wishes, concerns and requirements of our customers and help solution-oriented.

"Most customer inquiries reach us via the contact form on our website as a support ticket or directly by e-mail. Depending on the complexity of the request, we always respond very promptly by e-mail as well, often also by telephone if this is more expedient. Our focus in customer support is primarily on personal contact from person to person," emphasizes company owner Silvio Mazenauer.

You can read the original article from the trade magazine cmm360 here: The test winner was ORC Webhosting

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